Wednesday, May 6, 2020

Adler, N. (1991). International Dimensions Of Organizational

Adler, N. (1991). International dimensions of organizational behaviour: PWS-KENT Publishing Company, Boston, USA. Aksoy, L. Cooil, B. Groening, C. Keiningham, T. L. Yalà §Ã„ ±n, A. (2008). The long-term stock market valuation of customer satisfaction. Jounal of Marketing, 72 (July), 105-122. Anderson, E.W. (1996). Customer satisfaction and price tolerance. Marketing Letters, 7 (3), 19-30. Anderson, E.W. Sullivan, M. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 72 (Spring), 125-143. Anderson, K. McAdam, R. (2004). A critique of benchmarking and performance measurement- lead or lag. Benchmarking An International Journal, 11 (5), 465-483. A-Sun, K. Kim, D. (2011). Customer†¦show more content†¦Brown, M. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources, New York, NY. Cannings, A. Hills, T. (2012). A framework for auditing HR: Strengthening the role of HR in the organisation. 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Culture and International Marketing Mix Decisions, University of Geneva, Working Paper. Denizci, B. Xiang, L. (2009). Linking marketing efforts to financial outcome: an exploratory study in tourism and hospitality contexts. 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